FAQ Section

To request the appraisal, you’ll need to get in touch with your closing executive, who will provide you with the payment details.
The cost of the appraisal is $4,300.00 pesos per lot.

Once the payment is made, please send the payment receipt to escrituracion@lopezrosa.com, along with your full name and a contact number.

The appraisal results take about 15 to 20 business days and will be shared with you along with the validation issued by the Government of the State of Yucatán.

To get in touch with the Closing Department, you can go to the Directory section, where you'll find all the contact details.
You can also reach out directly by calling 999 144 1150 or by emailing escrituracion@lopezrosa.com.

It is an essential requirement that the lot is fully paid off. To start the process, the client must request via email at escrituracion@lopezrosa.com to begin the process, providing the full name of the owner and the lot(s) to be notarized.

Upon receiving the request, the deeds department will contact the client to initiate the process and provide support throughout.

The writing process consists of 7 stages:

1. Request and make the payment for the commercial appraisal ($4,300 pesos per lot).

2. Issuance of the quote.

3. Full payment of the quote (share the receipt with the representative).

4. Send the required documentation to escrituracion@lopezrosa.com.

5. Verify the deed project.

6. Reserve the date and location for signing.

7. Attend the signing.

The approximate time to be able to sign according to the process is 6 to 8 weeks.

The following documents are required for the preparation of the deed:

1. Certified commercial appraisal

2. Proof of no outstanding maintenance fees
   (Request this from the HOA or association managing your development)

3. Valid official ID, such as INE or Mexican passport

4. Updated birth certificate

5. Tax ID or updated tax status certificate (Constancia de situación fiscal)

6. Proof of address in PDF or scanned format, such as:

   • Bank statement

   • Electricity bill

   • Internet or phone bill

7. CURP

8. Marriage certificate (if applicable)

9. Naturalization letter (for foreign nationals)

10. Letter of assignment of rights (if the signer is not the original buyer)

11. Proof of payment for the quoted amount

It’s the result of the process used to estimate the value of a property.
This appraisal is carried out by a certified valuation expert and is included in the appendices of the deed. It’s also a mandatory requirement for signing a purchase agreement at any notary office.

The value determined in this study—certified by an official valuation unit from the Government of the State of Yucatán—is used to calculate the total cost of the deed.

If you are a foreigner, you will need to establish a trust (fideicomiso). 

A trust is a legal instrument that allows an entity to manage the property on your behalf. This mechanism is used to allow foreigners to hold property via a permit granted by the "Ministry of Foreign Affairs" (Secretaría de Relaciones Exteriores). The trust is administered through a bank that operates as a trustee and serves to ensure its operation.

The deed process is the final step in completing the purchase of your property, once the payment plan for the lot has been completed.
This process must be formalized before a notary public and begins with the payment of the commercial appraisal. Then, the deed is signed, and at that point, you’ll receive a certified copy of the signed document.

Finally, the deed is registered with the Public Registry, and once that process is complete, you’ll receive the official notarial testimony — the printed and legal version of the signed deed.

The Closing Costs in Mexico consist of various fees and expense. These costs are always the responsibility of the buyer.

A deed quote is integrated by taxes and fees such as the following:

• Certificado de Libertad de gravamen: This is a document in which the Public Property Registry certifies the existence or non-existence of liens, restrictions, and/or any annotations on the property.
• Aviso preventivo: Provisional annotation made at the start of a deed process before a public notary. Its purpose is to prevent the registration of any other action.
• Aviso definitivo: This is a notice by which the notary informs the Public Registry that a specific legal action is being processed.
• Patente de calificación: Fee to record the deed in the public registry, containing information about the new owner and the property.
• Patente de inscripción: Fee to validate the deed in the public registry.
• Cuantía: This title is paid when a price or economic amount is established in a public deed. It´s value is assigned depending on the total sale price.
• Avalúo comercial: (Property Valuation) Is an estimation of the property value where the physical characteristics, functionality, and market value among others are taken into account.
• ISAI (Impuesto sobre la adquisición de bienes inmuebles) Is the property acquisition tax, a municipality contribution that is calculated with the highest value between the purchase price, cadastral value, and the property valuation.
• Property appraisal tax (Art. 217 SAT): Tax applied on the profit obtained, if any. It’s generated if the appraisal value is greater than 10% of the price you paid for it, then you will be asked the 20% tax on the difference between the two amounts.
• Honorarios: (Notary Public) Payment to the notary for their work.

Mexican citizens are able to buy properties anywhere within the country, but foreigners buying properties within 50 km of the coast or 100 km from a border will have to purchase through a trust with a Mexican bank known as a fiduciary.

To schedule an appointment in Mexico City, it's important to contact a representative to check available dates.

You can do so by calling 999 144 1150 or by emailing escrituracion@lopezrosa.com.

1. Go to https://clientes.lopezrosa.com/

2. Navigate to the “Payments” section, click “Make a payment”, select the investment you want to pay, and then choose “Bank transfer.”

There, you’ll see the exclusive account assigned to your investment. This information is also listed in the Payment Instructions Annex of your contract.

If you prefer, your account executive can provide alternative payment options or help with any questions you may have.

You can do this through the Investor Support Portal by following these steps:

1. Go to https://clientes.lopezrosa.com/

2. Navigate to the “Payments” section, click “Make a payment”, select the investment you want to pay, and then choose “Bank transfer.”

There, you’ll see the exclusive account assigned to your investment. This information is also listed in the Payment Instructions Annex of your contract.

If you prefer, your account executive can provide alternative payment options or help with any questions you may have.

Once you make a payment to the account assigned to your investment, the system will automatically send your account statement to the email address you provided when signing your contract.

The email will come from our no-reply@ server and may land in your main inbox, or in your spam or junk folders.

If you can’t find the message, we recommend reaching out to your account executive, whose contact info is available in the Directory section.

You can also view or download your account statement anytime through the Customer Service Portal:
https://clientes.lopezrosa.com

The proof of payment should be sent to your assigned collections executive. You can find their contact details in the Directory section or send it to the corresponding email based on your development, to ensure proper processing. 

• Terraviva: yoinvierto@terraviva.mx

• Almaviva: micontrato@almaviva.mx

• CO-IN: pagos@co-in.mx

• DAM (Distrito de Arte): pagos@distritodearte.com

Response time for domestic payments is 1 to 3 business days.

This information is available for you to check anytime through the Investor Portal.

Go to https://clientes.lopezrosa.com/

Head to the “Payments” section

Click on the “Account Statement” tab and hit download

Your latest receipt and updated account statement will be resent from our server: no-reply@marca.com once your payment is completed. 

Please remember to check your inbox and/or your spam folder.

As part of our system automation, each monthly payment has a specific due date.
If the payment isn’t reflected in the system by that date, a late fee for collection management will be automatically applied for the missed month.

To avoid these charges, we recommend making your payments before the due date, which you can find in the amortization table included in your contract and/or in your monthly account statement.

This helps you maintain a positive financial record.
If you have any questions about a payment, we suggest reaching out directly to your account executive, who will be happy to assist you.

For assistance, we recommend reaching out to your collections representative or using the chat feature on the customer service portal. In both cases, please make sure to share your payment receipt so it can be properly validated and recorded. 

This space indicates the unique STP account designated to the lot for making payments:

The amortization table shows the payment plan, where you can see the due date for each scheduled payment, as well as the number of installments paid and those remaining. 

In the cash flow, the payments credited to the lot's balance are shown.

We accept:
VISA, American Express, MasterCard, Apple Pay, and others

Payment Options for Your Monthly Installments

Here are the available ways to make your payments:

• Online Payment
  Log in to your client account and pay easily through the portal.

• Cash Payment (Bank or Office)
  Contact your account executive to get the bank details. If you're in Mérida, you can also pay directly at our office.

• Bank Transfer
  Your investment’s unique CLABE account number is available in your contract or account statement.

• Auto Debit
  Request it via live chat or by emailing atc@lopezrosa.com. Within 24 business hours, the option will appear in your online payment section.

• Other Platforms (PayPal/Mercado Pago)
  Available with a small platform fee. Contact your account executive each month to request your payment link.

• TPV Link (No Fee)
  Request it through the portal under the "Payments" section or directly from your account executive.

• Go to https://clientes.lopezrosa.com/

• Head to the "Payments" section

• Click on the "Make a Payment" tab

• Choose the "Request TPV Link" option

• Fill out the form with the required information

• You'll receive your payment link within 48 business hours

It is a legal agreement in which a third party temporarily holds money or property until a specific condition (such as fulfillment of a sales contract) is met.

In the case of COIN, they are future capital contributions they are not billable because invoices are documents that record information on the purchase of a good or service. Shares meanwhile represent a share with rights over profits or assets of a company. Therefore, the contribution to participation cannot billed.

No co-owner is allowed to subdivide their private unit or lot 

Article 25.- The obligations of each Condominium Owner or Occupant are:

V. To contract the electricity supply directly and pay for their consumption, carrying out, at their own expense, the work to connect to the nearest part of the network, or to use alternative energy sources for their home. The Condominium Owner who uses the common areas' electrical installations and supply of electricity during the adaptation or construction process will be responsible for any damage caused by overload generated in the Condominium and must pay, upon request of the Administrator, the proportional part of the use of said electrical energy.

VI. Repairs, additions, and modifications made by Condominium Owners inside their exclusive property unit shall not affect the structure, stability, safety, common or exclusive installations of other owners, and prior written approval of the Construction and Architecture Committee is required, adhering to the provisions of the Condominium's Construction and Architecture Regulations.

XI. To contract and pay for insurance coverage against third-party damage and civil liability in accordance with this Regulation and the Law.

Article 52:

The maximum height allowed for buildings to be constructed within each of the exclusive property units shall be two levels at most, with a maximum total height allowed of eight meters and fifty centimeters.

Before building private pools, owners must submit a project to the committee for approval. Private pools must follow all restrictions and, under no circumstances, can they be built less than 1.00 meter from any property boundary.

If elevated water tanks or cisterns are used, they must be placed no more than 3.00 meters above the highest sanitary fixture and must not be visible from any external point.

Therefore, and without limiting other possible cases, it is strictly prohibited to set up—either temporarily or permanently—any of the following within the development (except for the Administration Office and its work areas): offices, businesses, workshops, warehouses, schools, academies, clinics, medical offices, pharmacies, laboratories, or any other activity similar or related to these.

This restriction applies regardless of whether the private units or lots display a sign, banner, or any other indication of the activity being carried out or intended.

Additionally, distributing flyers, brochures, cards, pamphlets, or any other type of advertising within the condominium is prohibited. All advertising must be delivered to the administrator’s office, which will then distribute it to the owners or occupants of the private units or lots once a month, along with other official information from the administration.

Article 57.- The owner of the property or contractor who intends to build in the condominium must comply with the following requirements:

a).- FEES: Pay the maintenance fees required to be up-to-date and the amount determined by the administrator for the review of the project, approval of plans, and inspection of the work.

b).- PROJECT PLANS: The request for construction authorization must be accompanied by three copies of the work project, with boundaries and specifying the lot number, owner's name, and name of the person responsible for the work, which must include:

1).- Location plan of the lot, indicating the level bench (N+0.00) and the levels corresponding to the sidewalks on all boundaries.

2).- Site plan, with orientation, scale, lot number, sidewalk level related to construction levels, indicating construction restrictions set by the regulations, wall and hedge height, free area, and garden area.

3).- Architectural floor plans, indicating levels, orientation, measurements, and scale, electric power supply, water supply, and tree location.

4).- Facades (front, rear, and sides) and sections (longitudinal and transversal), indicating the natural terrain profile, sidewalk level, project levels, maximum height above sidewalk and construction levels, water tank location, clothesline and sloping roof detail, as well as exterior finishes.

.

c).- OWNER'S SIGNATURE AS RESPONSIBLE PARTY.- Every work project must be properly signed by the owner, who will be responsible for ensuring that it is executed according to the plans. The owner's handwritten certification of this commitment will be included in the authorized plans.

d).- RESPONSIBLE WORK EXPERT.- Every work project must be signed by a duly accredited Responsible Work Expert.

e).- CONTRACTOR AND CONSTRUCTION RESPONSIBLE REGISTRATION.- Register the name of the contractor and construction manager with the condominium administration, agreeing to inform of any changes in these designations.

f).- APPROVAL.- For the construction, modification, or expansion of buildings on private lots, owners must obtain the approval of the respective plans from the Construction and Architecture Committee of the Master Condominium

g).- Employee Roster.- Register the construction workers' roster and the name of the guard with the condominium administration, reporting monthly on any new hires or departures.

Yes, the fee is charged per lot. This means each lot within the development must pay an individual fee, regardless of whether it is built on or not. This is because all lots benefit from the shared areas and services such as access roads, security, and maintenance.

It’s the body in charge of regulating construction, renovations, and any works planned within the private units or common areas of the Master Condominium and its sub-condominiums. This committee follows the guidelines established in the Construction and Architecture Regulations of the Master Condominium “SAN ROQUE,” as well as any additional rules the Committee deems necessary. These regulations are based on and subject to the current Bylaws.

To participate in the share certificate issuance assembly, your investment must be fully paid. Once that’s done, you’ll need to send the following documents:

• A valid official ID (INE or passport) and your CURP

• Tax status certificate

• Updated personal information form (this will be attached to the invitation or you can request it from the Customer Service Department)

Please send all documents before the deadline mentioned in the invitation to:
avisoscontractuales@co-in.mx

Only investors in Parque Pimienta are eligible to participate.

In the case of COIN, they are future capital contributions they are not billable because invoices are documents that record information on the purchase of a good or service. Shares meanwhile represent a share with rights over profits or assets of a company. Therefore, the contribution to participation cannot billed.

A stock certificate isn’t registered with a notary because, generally, shares and the certificates that represent them are issued by companies according to their internal rules and the applicable laws—such as Mexico’s General Law of Commercial Companies (Ley General de Sociedades Mercantiles).

Instead of being notarized, shares are recorded in the company’s Shareholder Registry Book, where all ownership and transfers are officially documented. This is what gives the shares their legal validity.

The Ordinary General Shareholders’ Meeting is the designated space to formally recognize Series B investors in our company, Distrito de Arte Mérida, S.A.P.I. de C.V.

As outlined in the private contribution agreement, these meetings are held quarterly and are mainly intended to officially confirm the incorporation of new shareholders.

The meeting is led exclusively by Series A shareholders.
Series B investors confirm their participation simply by sending the required documents to avisoscontractuales@co-in.mx so their share certificates can be issued.

Condominium management and maintenance fees begin once the facilities start operating, based on the delivery dates outlined in your contract.

The exact start date for billing is specified in the Quality Assurance Letter annex included in your contract.

Eighth Transitional Article. – It is the will and prerogative of the Constituent Developer or PROMOTER of the Master Condominium “HACIENDA TERRAVIVA” to appoint, at their sole discretion, the Legal Entity they deem appropriate as the first General Administrator of the Master Condominium and all its sub-condominiums.

Article 7. … “The first Surveillance Committee of the Master Condominium will initially be chosen by the Constituent Developer or Promoter, and later on by the General Assembly of the HACIENDA TERRAVIVA Master Condominium. Among other responsibilities, the committee oversees the General Administrator’s performance and ensures compliance with these Bylaws and their appendices, as well as promotes harmony and order among the co-owners.”

Article 89. Aside from the first Surveillance Committee of the Master Condominium, future committees will be made up of at least two and no more than three members, including a president and a secretary. Members of the Surveillance Committee will serve on a voluntary basis and will not have an employment relationship with the Master Condominium or any of its sub-condominiums.

Article 87. To ensure proper functioning, operation, and upkeep of the condominium from the very beginning, an initial monthly fee of $149.00 MXN (one hundred forty-nine pesos, no cents, Mexican currency) plus VAT is set. This fee is meant to cover administration, operations, and maintenance costs. 

A condominium administrator is responsible for ensuring the proper operation of the condominium. Key responsibilities include:
• Collecting maintenance fees and managing financial resources
• Overseeing maintenance of common areas
• Enforcing internal regulations
• Hiring and coordinating service providers
• Assisting residents and resolving conflicts
• Organizing assemblies and keeping legal documentation up to date

A Civil Association (A.C.) is a non-profit legal entity made up of people who come together to pursue a common goal. In this case, it’s responsible for the administration, management, and operation of the Condominiums, Subcondominiums, and Master Condominiums under the Terraviva/Almaviva brand.

Its main role is to handle all resources, fees, and services in an organized and transparent way for the benefit of all property owners.

It’s important to note that the A.C. doesn’t have commercial purposes — its only goal is to look after the well-being, upkeep, and smooth operation of the condominium.

The maintenance fee is a financial contribution that each property owner makes monthly or yearly to cover the costs needed to keep the common areas and services of the condominium in good condition.

This includes things like:

• Investor memberships

• Cleaning of internal roads and green areas

• Security

• Lighting in common areas

• Gardening and upkeep of amenities

• Condominium management fees

These contributions not only help keep the development running smoothly and looking good, but they also help protect and even increase the property’s value over time. A well-maintained environment keeps the condo attractive and boosts its long-term worth.

In the Quality Assurance Letter, which is signed and attached to the purchase agreement, it states that maintenance fees will start being charged from the first delivery within the development. In this case, the Amanecer restaurant was delivered in 2023, and the beach club in 2024. However, maintenance fees will only start being charged beginning in May 2025 onward.

Your contribution ensures the operation and upkeep of both internal and external amenities in your development.
Current amenity: Playaviva Beach Club and Amanecer Restaurant

Stay up to date and enjoy exclusive benefits:

• Access to Playaviva
• 10% discount on food and beverages
• Use of towels, lockers, and social areas
• Complimentary drink on each visit

Check your fee amount with the Condominium Support Team and keep enjoying the best of your investment.

The monthly fee is being charged now because a one-year grace period was granted, as stated in the Quality Assurance Letter that was attached to and signed with your purchase agreement. 

Because the maintenance fee isn’t tied to your payment or deed status — it’s based on the fact that you own a lot or unit within the development. This fee helps ensure:

• The ongoing operation of the condominium (security, cleaning, services)

• Maintenance of common areas and amenities

• The preservation of your investment’s value

When you finish paying or sign the deed, your ownership becomes official — but so do your responsibilities as a condo owner, including helping maintain the environment that directly benefits you.

Staying up to date with your fees lets you enjoy the services, carry out processes like transfers or sales, and helps keep the development in great shape.

The condominium regime is a legal framework that regulates private property and shared areas within a development. It provides legal certainty, sets clear rules for living together, allows for formal management, and ensures proper maintenance through monthly fees. This helps protect your investment, supports its future value, and gives you the right to take part in decisions about the development. 

If you fall behind on your maintenance fees, you will lose access to amenities and be restricted from essential processes, such as:
• Rights transfers
• Co-ownership dissolutions
• Deeding
We recommend keeping your payments current to avoid delays and continue enjoying the benefits tied to your investment.

Yes, the fee is charged per lot. This means each lot within the development must pay an individual fee, regardless of whether it is built on or not. This is because all lots benefit from the shared areas and services such as access roads, security, and maintenance.

9.1. The Administrator shall be appointed by the General Assembly of the Master Condominium, except for the first Administrator, who shall be freely appointed by the Constituent Developer. This Administrator shall remain in office until the Developer formalizes the definitive transfer, through a Property Deed, of the UPEs representing at least 95% (ninety-five percent) of the Participation Quota of the Master Condominium.

1.2. Definitions III. The first Surveillance Committee of the Master Condominium will initially be chosen by the Constituent Developer or Promoter, and later on by the General Assembly of the Master Condominium. Among its responsibilities are overseeing the General Administrator’s work to ensure these Bylaws and their appendices are followed, and helping promote harmony and order among the co-owners.

Article Sixteen
16.10. Until the first General Assembly of the Master Condominium is held, the Expense Budget — and therefore the first condo fees — will be set by the Developer, unless otherwise stated in these Bylaws, and in accordance with them. Specifically, it’s established that maintenance fees will start being charged in 2024 or later, at the Administrator’s discretion, and will be $350.00 MXN per month (three hundred fifty pesos) per UPE, regardless of its ownership share or percentage.

Unfortunately not, since maintenance fees are charged per lot.

Yes, invoices can be issued.

To request an invoice, the following requirements must be met:

• Send proof of payment along with your updated Tax Situation Certificate (Constancia de Situación Fiscal).

• The payment must be made from an account in the name of the lot owner.

• If you own lots under different regimes, specify which one the invoice should be issued under.

• The window to make the current month’s payment and request an invoice is from the 1st to the 20th of each month.

• Invoices are sent out between the 20th and the 30th of each month.

• Payments made during the month that don’t have an invoice request will be included in a general public invoice (factura global).

The common fund is a safety net to protect every owner’s investment — basically, the condominium’s emergency savings.

It’s used to cover unexpected expenses that can’t be handled with regular monthly fees, like major repairs (roofs, drainage, electrical systems), damage from natural events, or legal costs. It can even go toward improvements in the development, like adding a security booth.

Without this fund, any emergency would have to be solved by requesting urgent extra contributions from the owners, which often leads to conflicts, delays, and even more damage. Having a well-structured common fund prevents that and gives the condominium financial stability.

Plus, it’s a legal requirement in many states — including Yucatán — and part of what makes for professional, responsible property management.

- Emergency fund: This is a shared fund used to cover unexpected expenses that the regular monthly fee can’t cover.

- Reserve fund: This serves as backup to pay for services or improvements that also can’t be covered by the monthly fee — and can even be used to support the emergency fund if the amount there isn’t enough for a particular expense.

Yes, the common fund can be charged again, but it’s not necessarily something that’s paid every year. It works as a shared reserve among all owners, meant to cover specific needs that go beyond regular monthly expenses. For example, it might be used for a major improvement to common areas or to deal with an unexpected situation affecting the condo.

If the fund is used, updated financial statements and a clear explanation of the expense will be presented at the owners' assembly. From there, the common fund will need to be replenished so the reserve stays intact.

However, it might go unused for 1 or 2 years, since it’s not a fixed yearly charge — it’s only collected when needed to handle situations that the regular monthly fee can’t cover.

The state of Yucatán has a Condominium Property Regime Law, which you can download at the following link: https://www.congresoyucatan.gob.mx/legislacion/leyes

It’s the body appointed by the General Assembly of the Master Condominium, responsible for overseeing the actions of the General Administrator to make sure they comply with the relevant legal regulations.

A transfer of rights refers to the transfer of the rights and obligations of the acquired lot to a third party while maintaining the same installment payment plan that was agreed upon previously.

To initiate this process, the customer interested in making the transfer must send a request to the email address atc@lopezrosa.com, specifying their full name and the details of the lot in question. The customer service department will provide the necessary requirements to complete the procedure.

• Monday 10:00 AM to 7:00 PM
• Tuesday 10:00 AM to 7:00 PM
• Wednesday 10:00 AM to 7:00 PM
• Thursday 10:00 AM to 7:00 PM
• Friday 10:00 AM to 5:00 PM
• Saturday Closed
• Sunday Closed

You can transfer your ownership rights without having to pay off your lot in full, as stated in Clause Thirteen of your contract, provided you meet the following requirements:

• Be up to date with your monthly payments and maintenance fees.

• Send the rights transfer letter.

• Make an administrative payment of $2,500.00 MXN.

To get started, just send your request to atc@lopezrosa.com. 

To register on the customer service portal, follow these steps:

1. Go to: https://clientes.lopezrosa.com/new-account/

2. Fill out the form with your information

3. Accept the terms and conditions

4. Click on "Create Account"

You’ll receive your password at the registered email address within a maximum of 48 business hours so you can access the portal.

This space indicates the unique STP account designated to the lot for making payments:

The amortization table shows the payment plan, where you can see the due date for each scheduled payment, as well as the number of installments paid and those remaining. 

In the cash flow, the payments credited to the lot's balance are shown.

Dear Investor,

To complete a rights transfer in COIN, please follow these steps:

1. Send a request to atc@lopezrosa.com. We’ll share the Rights Transfer Letter template, which must be filled out and signed by both the current and new account holders.

2. Fill out the general information form with the new holder’s details.

3. Once completed, email the following documents to atc@lopezrosa.com, along with the signed transfer letter and the general info form:

• Valid official ID

• Proof of address (not older than 3 months)

• CURP

• Tax status certificate (not older than 3 months)

Finally, we’ll send the new contract for digital signature to your email.

Note: Please make sure the account has no outstanding balance before starting the process.

To participate in the share certificate issuance assembly, your investment must be fully paid. Once that’s done, you’ll need to send the following documents:

• A valid official ID (INE or passport) and your CURP

• Tax status certificate

• Updated personal information form (this will be attached to the invitation or you can request it from the Customer Service Department)

Please send all documents before the deadline mentioned in the invitation to:
avisoscontractuales@co-in.mx

Only investors in Parque Pimienta are eligible to participate.

To request a tour, please contact our Customer Service department.

Through the number 999 318 8427 or by email at atc@lopezrosa.com. 

Tours must be requested at least 48 hours in advance and are subject to schedule availability.

If you are a foreigner, you will need to establish a trust (fideicomiso). 

A trust is a legal instrument that allows an entity to manage the property on your behalf. This mechanism is used to allow foreigners to hold property via a permit granted by the "Ministry of Foreign Affairs" (Secretaría de Relaciones Exteriores). The trust is administered through a bank that operates as a trustee and serves to ensure its operation.

It is a legal agreement in which a third party temporarily holds money or property until a specific condition (such as fulfillment of a sales contract) is met.

We accept:
VISA, American Express, MasterCard, Apple Pay, and others

In the case of COIN, they are future capital contributions they are not billable because invoices are documents that record information on the purchase of a good or service. Shares meanwhile represent a share with rights over profits or assets of a company. Therefore, the contribution to participation cannot billed.

Payment Options for Your Monthly Installments

Here are the available ways to make your payments:

• Online Payment
  Log in to your client account and pay easily through the portal.

• Cash Payment (Bank or Office)
  Contact your account executive to get the bank details. If you're in Mérida, you can also pay directly at our office.

• Bank Transfer
  Your investment’s unique CLABE account number is available in your contract or account statement.

• Auto Debit
  Request it via live chat or by emailing atc@lopezrosa.com. Within 24 business hours, the option will appear in your online payment section.

• Other Platforms (PayPal/Mercado Pago)
  Available with a small platform fee. Contact your account executive each month to request your payment link.

• TPV Link (No Fee)
  Request it through the portal under the "Payments" section or directly from your account executive.

The "Quality Assurance Letter" is a key document and an integral part of your contract. Its purpose is to ensure that all the information provided during the advisory process matches the terms and conditions set out in the main agreement.

With that in mind, we believe it’s essential that you have a clear understanding of the key details of your investment so you can make informed decisions and be fully aware of the benefits and services included.

This document contains important information about key aspects of your investment, including:

• Agreed delivery dates

• Urban development details, if applicable

• A list of available services and amenities for your enjoyment

• Other relevant points we believe are important for you to know

The deed process is the final step in completing the purchase of your property, once the payment plan for the lot has been completed.
This process must be formalized before a notary public and begins with the payment of the commercial appraisal. Then, the deed is signed, and at that point, you’ll receive a certified copy of the signed document.

Finally, the deed is registered with the Public Registry, and once that process is complete, you’ll receive the official notarial testimony — the printed and legal version of the signed deed.

The Closing Costs in Mexico consist of various fees and expense. These costs are always the responsibility of the buyer.

A deed quote is integrated by taxes and fees such as the following:

• Certificado de Libertad de gravamen: This is a document in which the Public Property Registry certifies the existence or non-existence of liens, restrictions, and/or any annotations on the property.
• Aviso preventivo: Provisional annotation made at the start of a deed process before a public notary. Its purpose is to prevent the registration of any other action.
• Aviso definitivo: This is a notice by which the notary informs the Public Registry that a specific legal action is being processed.
• Patente de calificación: Fee to record the deed in the public registry, containing information about the new owner and the property.
• Patente de inscripción: Fee to validate the deed in the public registry.
• Cuantía: This title is paid when a price or economic amount is established in a public deed. It´s value is assigned depending on the total sale price.
• Avalúo comercial: (Property Valuation) Is an estimation of the property value where the physical characteristics, functionality, and market value among others are taken into account.
• ISAI (Impuesto sobre la adquisición de bienes inmuebles) Is the property acquisition tax, a municipality contribution that is calculated with the highest value between the purchase price, cadastral value, and the property valuation.
• Property appraisal tax (Art. 217 SAT): Tax applied on the profit obtained, if any. It’s generated if the appraisal value is greater than 10% of the price you paid for it, then you will be asked the 20% tax on the difference between the two amounts.
• Honorarios: (Notary Public) Payment to the notary for their work.

Mexican citizens are able to buy properties anywhere within the country, but foreigners buying properties within 50 km of the coast or 100 km from a border will have to purchase through a trust with a Mexican bank known as a fiduciary.

To schedule an appointment in Mexico City, it's important to contact a representative to check available dates.

You can do so by calling 999 144 1150 or by emailing escrituracion@lopezrosa.com.

The Federal Taxpayer Registry (RFC) is essential for reporting and registering income earned in Mexico with the Tax Administration Service (SAT).

Even if you're a foreigner, Mexican tax laws require anyone earning income within the country to be registered, regardless of nationality. This ensures that tax contributions are made properly and in compliance with the law.

If you need help getting your RFC, we recommend reaching out to your trusted accountant for guidance.

To make reservations at the Playa Viva beach club, we recommend reaching out through the following contact options:

• Phone: 999 354 3335

• Website: https://playaviva.mx/reserva-club-de-playa/

Once your investment in Playaviva Apartments has been paid in full, please contact your collections representative to request the following documents:

• Zero balance account statement

• Final settlement letter

Here’s their contact information:
WhatsApp: 999 386 7083
Email: cobranza2@lopezrosa.com

Once your investment in Business Center has been settled, please reach out to your collections representative to request the following documents:

• Account statement showing a zero balance

• Final settlement letter

Here’s their contact information:
WhatsApp: 999 386 7083
Email: cobranza2@lopezrosa.com