FAQ Section

To request the appraisal it is necessary to make the payment of $4,300.00 MXN. This cost is per batch and payment is made to the account of the notary in charge of carrying out the process. The result of the appraisal is from 15 to 20 business days, it will be shared with you when it is finished together with the validation by the government of the state of Yucatan.

To contact the customer service department for deeds, you can use the contact form found on the website along with a list of all phone numbers and email addresses for each branch.

Email: escrituracion@lopezrosa.com

• 9991441150
• 9992169814
• 9992923074

It is an essential requirement that the lot is fully paid off. To start the process, the client must request via email at escrituracion@lopezrosa.com to begin the process, providing the full name of the owner and the lot(s) to be notarized.

Upon receiving the request, the deeds department will contact the client to initiate the process and provide support throughout.

The writing process consists of 7 stages:

1. Request and make the payment for the commercial appraisal ($4,300 MXN per lot).

2. Issuance of the quote.

3. Full payment of the quote (share the receipt with the representative).

4. Send the required documentation to escrituracion@lopezrosa.com.

5. Verify the deed project.

6. Reserve the date and location for signing.

7. Attend the signing.

The approximate time to be able to sign according to the process is 6 to 8 weeks.

The following documents are required for the preparation of the deed:

1. Certified commercial appraisal
2. Valid Mexican Voter ID or Passport
3. Updated birth certificate
4. Tax ID or updated tax situation certificate
5. Proof of residence in PDF or scanned copy form: Bank account statement Electricity bill Internet or phone bill
6. CURP (Mexican ID number)
7. Marriage certificate (if applicable)
8. Naturalization certificate (for foreign nationals)
9. Assignment of rights letter (if the signatory is not the owner of the purchase agreement)
10. Proof of payment

A real estate appraisal is a fee charged by a Real Estate Appraiser that certifies the value of the property. This appraisal is attached in the appendices of the deed and is mandatory to sign a sale agreement in any notary office. 

The value determined by this appraisal, certified by a Valuation Unit of the Government of Yucatan, is used to calculate the total cost of the deed.

If you are a foreigner, you will need to establish a trust (fideicomiso). 

A trust is a legal instrument that allows an entity to manage the property on your behalf. This mechanism is used to allow foreigners to hold property via a permit granted by the "Ministry of Foreign Affairs" (Secretaría de Relaciones Exteriores). The trust is administered through a bank that operates as a trustee and serves to ensure its operation.

A deed is the writing process needed to complete the property acquisition. It takes place once the payment plan for the lot is completed and it must be formalized through a legal document, known as a deed, which is executed before a notary public. This process begins with the payment of the commercial appraisal, followed by the signing of the deed. Finally, the deed is registered in the Public Registry, and a printed copy of the signed deed, called a testimonial, is issued and delivered. The testimonial serves as an official record of the transaction.

The Closing Costs in Mexico consist of various fees and expense. These costs are always the responsibility of the buyer.

A deed quote is integrated by taxes and fees such as the following:

• Certificado de Libertad de gravamen: This is a document in which the Public Property Registry certifies the existence or non-existence of liens, restrictions, and/or any annotations on the property.
• Aviso preventivo: Provisional annotation made at the start of a deed process before a public notary. Its purpose is to prevent the registration of any other action.
• Aviso definitivo: This is a notice by which the notary informs the Public Registry that a specific legal action is being processed.
• Patente de calificación: Fee to record the deed in the public registry, containing information about the new owner and the property.
• Patente de inscripción: Fee to validate the deed in the public registry.
• Cuantía: This title is paid when a price or economic amount is established in a public deed. It´s value is assigned depending on the total sale price.
• Avalúo comercial: (Property Valuation) Is an estimation of the property value where the physical characteristics, functionality, and market value among others are taken into account.
• ISAI (Impuesto sobre la adquisición de bienes inmuebles) Is the property acquisition tax, a municipality contribution that is calculated with the highest value between the purchase price, cadastral value, and the property valuation.
• Property appraisal tax (Art. 217 SAT): Tax applied on the profit obtained, if any. It’s generated if the appraisal value is greater than 10% of the price you paid for it, then you will be asked the 20% tax on the difference between the two amounts.
• Honorarios: (Notary Public) Payment to the notary for their work.

Mexican citizens are able to buy properties anywhere within the country, but foreigners buying properties within 50 km of the coast or 100 km from a border will have to purchase through a trust with a Mexican bank known as a fiduciary.

In order to schedule an appointment in Mexico City or Monterrey, it is important to contact an executive to check the available dates. 

You can call or message the following numbers:
+52 9992 169 814
+52 9992 923 074

Or email: escrituracion@lopezrosa.com

To ensure your account is up to date, please follow the next steps:

1. Verify the account assigned to the lot in the purchase contract (clause 4, section i) "ANEXO D- INDICACIONES DE PAGO".

2. Send the proof of payment to the email address micontrato@almaviva.mx.

3. Within a period of 3 to 5 business days, you will receive an updated account statement via email.

To ensure your account is up to date, please follow the next steps:

1. Verify the account assigned to the lot in the purchase contract (clause 4, section i) "AGENCIA AUTORIZADA PARA RECIBIR PAGOS"".

2. Send the proof of payment to the email address yoinvierto@terraviva.mx.

3. Within a period of 3 to 5 business days, you will receive an updated account statement via email.

After to do the payment to the account assigned, our system will send you the billing statement by email.

In some cases, you can find the billing statement on your "spam" folder.

If you can not find it, please contact the customer service department for data updating.

Send your proof of payment on of the following email addresses.

• Terraviva yoinvierto@terraviva.mx
• Almaviva micontrato@almaviva.mx
• CO-IN pagos@co-in.mx
• DAM pagos@distritodearte.com

The response time is 1-3 bussiness day for national payments.

The receipt and account statement must be received within 3 business days upon sending the proof of payment or making the payment to the referenced CLABE account. If you can't find it in your inbox look for emails sent from no-reply@crm(brand).com

You can also download your updated account statement from your private area by logging in here.

If you miss your monthly payment deadlines, automatic late payment fees will apply. However, if you make the payment on time and to the correct account, these charges won’t be applied.

The late payment fee is automatically generated by the system when a payment is not reflected by the established due date for each monthly installment.

To avoid future late fees and maintain a positive payment record, it’s important to make your payments before the financing deadline. You can find these dates in the amortization schedule of your contract or on your account statement.

If you still have questions, remember your collections representative is here to help!

The processing of a payment from a national bank may take up to 4 business days, while an international payment may take up to 10 business days. If it has been more than this time and you have not received your account statement, you should contact the customer service department.

This space indicates the unique STP account designated to the lot for making payments:

The amortization table shows the payment plan, where you can see the established payment date, the number of paid or outstanding installments, and the corresponding month:

In the cash flow, the payments credited to the lot's balance are shown.

VISA, American Express, MasterCard, Apple pay, others

We share all the payment methods for your monthly payments.

• Pay on line
  To make your payments you must enter your customer account
• Cash payment

To make cash payments directly at the bank, you will need to contact your account executive to provide you with the necessary details. Alternatively, if you are in Mérida, Yucatán, you can visit our offices to make the payment directly.

• Bank Transfer payment

For payments by transfer, the details of the CLABE account exclusive to your investment can be found in the contract or in the account statement.

• Automatic payments

You should request it through our live chat or by email at atc@lopezrosa.com. Subsequently, within the course of 24 business hours, you will be able to view the option in the online payment button in the billing area.

• Payment with credit/debit card

We also offer other payment methods through credit and debit cards. Those payments generate a small commission that varies depending on each platform. To make the payment through this means, it is important to contact your account executive every month to request the payment link.

It is a legal agreement in which a third party temporarily holds money or property until a specific condition (such as fulfillment of a sales contract) is met.

We inform you that invoices are issued only at the beginning or end of the purchase since the payments that are made are considered as "Advance"

To request your invoice, you must send your updated Fiscal Situation Proof (no more than 3 months of issuance) and proof(s) of payment to be invoiced to the email facturacion@lopezrosa.com.

Along with the following data.

Full name of the owner:
Sub domain:
Lot Number:
For clients with a contract entered into before July 2023.

A single invoice is a issued for the total value of the purchase after the signing of the deed, because the payments made during the financing time are "security deposit".

In the case of COIN, they are future capital contributions they are not billable because invoices are documents that record information on the purchase of a good or service. Shares meanwhile represent a share with rights over profits or assets of a company. Therefore, the contribution to participation cannot billed.

Article 22

No Condominium Owner may subdivide their exclusive property unit or lot. The lease or use, in any capacity, of an exclusive property unit may only be carried out considering the total area of the exclusive property, which cannot be subdivided for a larger number of tenants or users. It can only be divided or subdivided as determined by the developer.

Article 25.- The obligations of each Condominium Owner or Occupant are:

V. To contract the electricity supply directly and pay for their consumption, carrying out, at their own expense, the work to connect to the nearest part of the network, or to use alternative energy sources for their home. The Condominium Owner who uses the common areas' electrical installations and supply of electricity during the adaptation or construction process will be responsible for any damage caused by overload generated in the Condominium and must pay, upon request of the Administrator, the proportional part of the use of said electrical energy.

VI. Repairs, additions, and modifications made by Condominium Owners inside their exclusive property unit shall not affect the structure, stability, safety, common or exclusive installations of other owners, and prior written approval of the Construction and Architecture Committee is required, adhering to the provisions of the Condominium's Construction and Architecture Regulations.

XI. To contract and pay for insurance coverage against third-party damage and civil liability in accordance with this Regulation and the Law.

Article 52:

The maximum height allowed for buildings to be constructed within each of the exclusive property units shall be two levels at most, with a maximum total height allowed of eight meters and fifty centimeters.

Article 70.- Before constructing private swimming pools, interested parties must present a project to the commission for approval. Private swimming pools must comply with restrictions and may not, under any circumstances, be located less than 1.00 m. from any boundary. In the case of elevated tanks or water tanks, these must be placed at a maximum height of 3.00 m. above the highest sanitary fixture, and must not be visible from any point outside.

Therefore, in an enunciative but not limiting manner, it is prohibited to establish within this residential condominium, on a temporary or permanent basis, and with the exception of the Administration office and its work facilities: offices, stores, workshops, warehouses, schools, academies, clinics, medical offices, pharmacies, laboratories, or any other similar or related businesses. This restriction shall apply regardless of whether the exclusive property units or lots display signs, labels, or any other indication or signage of the activity or business being carried out or intended to be carried out. Similarly, the distribution of flyers, brochures, cards, pamphlets, and any other type of advertising within the condominium is prohibited. All advertising shall be delivered to the administrator's office, who will distribute them to the condominium owners or occupants of the exclusive property units or lots on a monthly basis along with the information generated by the administration.

Article 57.- The owner of the property or contractor who intends to build in the condominium must comply with the following requirements:

a).- FEES: Pay the maintenance fees required to be up-to-date and the amount determined by the administrator for the review of the project, approval of plans, and inspection of the work.

b).- PROJECT PLANS: The request for construction authorization must be accompanied by three copies of the work project, with boundaries and specifying the lot number, owner's name, and name of the person responsible for the work, which must include:

1).- Location plan of the lot, indicating the level bench (N+0.00) and the levels corresponding to the sidewalks on all boundaries.

2).- Site plan, with orientation, scale, lot number, sidewalk level related to construction levels, indicating construction restrictions set by the regulations, wall and hedge height, free area, and garden area.

3).- Architectural floor plans, indicating levels, orientation, measurements, and scale, electric power supply, water supply, and tree location.

4).- Facades (front, rear, and sides) and sections (longitudinal and transversal), indicating the natural terrain profile, sidewalk level, project levels, maximum height above sidewalk and construction levels, water tank location, clothesline and sloping roof detail, as well as exterior finishes.

5).- Sections and elevations for each of the perimeter walls, fences and/or hedges.

c).- OWNER'S SIGNATURE AS RESPONSIBLE PARTY.- Every work project must be properly signed by the owner, who will be responsible for ensuring that it is executed according to the plans. The owner's handwritten certification of this commitment will be included in the authorized plans.

d).- RESPONSIBLE WORK EXPERT.- Every work project must be signed by a duly accredited Responsible Work Expert.

e).- CONTRACTOR AND CONSTRUCTION RESPONSIBLE REGISTRATION.- Register the name of the contractor and construction manager with the condominium administration, agreeing to inform of any changes in these designations.

f).- APPROVAL.- For the construction, modification, or extension of construction on private properties, the owners must obtain the approval of the respective plans from the Architectural and Urban Supervision Commission of the condominium administration.

g).- Employee Roster.- Register the construction workers' roster and the name of the guard with the condominium administration, reporting monthly on any new hires or departures.

If your investment is fully paid off, you’ll be able to issue your share certificates by participating in the next assembly.

Each investor will receive an invitation via email.

To confirm your participation and complete the process, you’ll need to submit the following documents: 

1. A valid official ID (INE or passport). 
2. CURP. 
3. An updated tax status certificate (no older than three months prior to the assembly date). 
4. A general information form (this will be sent to you via email for completion).   Please remember that participating in the assembly is essential to formalize the registration of your shares. 

• Valid official identification (INE or passport) and CURP
• Fiscal status certificate (no more than one month old, indicating the last contribution established in Annex A).
• Personal information: marital status (if applicable, marriage certificate and spouse's official identification) / occupation / place of birth.

This documentation must be sent before the deadline mentioned in the invitation to the email address avisoscontractuales@co-in.mx.

In the case of COIN, they are future capital contributions they are not billable because invoices are documents that record information on the purchase of a good or service. Shares meanwhile represent a share with rights over profits or assets of a company. Therefore, the contribution to participation cannot billed.

A stock certificate isn’t registered with a notary because, generally, shares and the certificates representing them are instruments issued by companies according to their internal rules and applicable laws, such as Mexico's General Law of Commercial Companies. The registration of these shares is done in the company's stock ledger, where transfers and ownership of shares are recorded.

The General Ordinary Shareholders’ Meeting is the designated space to formally recognize Series B investors of our company, Distrito de Arte Mérida S.A.P.I. de C.V.

As outlined in the private contribution agreement, these meetings are held quarterly. Their primary purpose is to formalize the recognition of new shareholders.

The meeting is led by Series A shareholders.
Series B shareholders, on the other hand, are required to send the necessary documentation to avisoscontractuales@co-in.mx to process the issuance of their share certificates.

A transfer of rights refers to the transfer of the rights and obligations of the acquired lot to a third party while maintaining the same installment payment plan that was agreed upon previously.

To initiate this process, the customer interested in making the transfer must send a request to the email address atc@lopezrosa.com, specifying their full name and the details of the lot in question. The customer service department will provide the necessary requirements to complete the procedure.

• Monday 10:00 AM to 7:00 PM
• Tuesday 10:00 AM to 7:00 PM
• Wednesday 10:00 AM to 7:00 PM
• Thursday 10:00 AM to 7:00 PM
• Friday 10:00 AM to 5:00 PM
• Saturday Closed
• Sunday Closed

Based on the Thirteenth Clause in your contract, you are allowed to assign your lot ownership rights without having to fully liquidate your lot. However, there are certain requirements that need to be fulfilled before the assignment can take place:

1. Ensure all payments related to the lot are up to date.
2. Send an assignment letter signed 
3. Pay an administrative fee of $2,500.00 MXN.

Once all these requirements are met, the assignment of rights can be processed.

Follow these 4 steps to start enjoying all the benefits of your account.

Step 1: Access our website

The first thing you should do is access our official López Rosa Group website at https://clientes.lopezrosa.com/. Once there, click on the "Customer Area" button and select "Create account".

Step 2: Complete the registration form

Once you have selected "Create account", you will be asked to complete a form with your personal information. Make sure to enter all the required information correctly, as it is essential for our team to validate your registration. When you are ready, submit the form.

Step 3: Wait for confirmation

Once you have submitted the form, our customer service team will process your request. The validation of your registration may take up to 48 hours, but we will do our best to do it as soon as possible. We ask that you be patient in the meantime.

Step 4: Receive your access credentials

Once your account has been approved by our team, you will receive an email with your access credentials to the private customer area. From that moment on, you can enjoy all the advantages offered by our personalized customer service system.

And that's it! If you have any questions or problems, do not hesitate to contact us through our customer service channels.

This space indicates the unique STP account designated to the lot for making payments:

The amortization table shows the payment plan, where you can see the established payment date, the number of paid or outstanding installments, and the corresponding month:

In the cash flow, the payments credited to the lot's balance are shown.

If your investment is fully paid off, you’ll be able to issue your share certificates by participating in the next assembly.

Each investor will receive an invitation via email.

To confirm your participation and complete the process, you’ll need to submit the following documents: 

1. A valid official ID (INE or passport). 
2. CURP. 
3. An updated tax status certificate (no older than three months prior to the assembly date). 
4. A general information form (this will be sent to you via email for completion).   Please remember that participating in the assembly is essential to formalize the registration of your shares. 

• Valid official identification (INE or passport) and CURP
• Fiscal status certificate (no more than one month old, indicating the last contribution established in Annex A).
• Personal information: marital status (if applicable, marriage certificate and spouse's official identification) / occupation / place of birth.

This documentation must be sent before the deadline mentioned in the invitation to the email address avisoscontractuales@co-in.mx.

To request a tour of the developments, you must contact the customer service department at least 48 hours in advance.

If you are a foreigner, you will need to establish a trust (fideicomiso). 

A trust is a legal instrument that allows an entity to manage the property on your behalf. This mechanism is used to allow foreigners to hold property via a permit granted by the "Ministry of Foreign Affairs" (Secretaría de Relaciones Exteriores). The trust is administered through a bank that operates as a trustee and serves to ensure its operation.

It is a legal agreement in which a third party temporarily holds money or property until a specific condition (such as fulfillment of a sales contract) is met.

We inform you that invoices are issued only at the beginning or end of the purchase since the payments that are made are considered as "Advance"

To request your invoice, you must send your updated Fiscal Situation Proof (no more than 3 months of issuance) and proof(s) of payment to be invoiced to the email facturacion@lopezrosa.com.

Along with the following data.

Full name of the owner:
Sub domain:
Lot Number:
For clients with a contract entered into before July 2023.

A single invoice is a issued for the total value of the purchase after the signing of the deed, because the payments made during the financing time are "security deposit".

VISA, American Express, MasterCard, Apple pay, others

The administration of the condominium and maintenance fees begin when the facilities begin to operate, close to the delivery dates stipulated in the contract. (2025)

In the case of COIN, they are future capital contributions they are not billable because invoices are documents that record information on the purchase of a good or service. Shares meanwhile represent a share with rights over profits or assets of a company. Therefore, the contribution to participation cannot billed.

We share all the payment methods for your monthly payments.

• Pay on line
  To make your payments you must enter your customer account
• Cash payment

To make cash payments directly at the bank, you will need to contact your account executive to provide you with the necessary details. Alternatively, if you are in Mérida, Yucatán, you can visit our offices to make the payment directly.

• Bank Transfer payment

For payments by transfer, the details of the CLABE account exclusive to your investment can be found in the contract or in the account statement.

• Automatic payments

You should request it through our live chat or by email at atc@lopezrosa.com. Subsequently, within the course of 24 business hours, you will be able to view the option in the online payment button in the billing area.

• Payment with credit/debit card

We also offer other payment methods through credit and debit cards. Those payments generate a small commission that varies depending on each platform. To make the payment through this means, it is important to contact your account executive every month to request the payment link.

The "Quality Assurance Letter" is a fundamental document that forms an integral part of our contract, with the aim of ensuring that all the information provided by our advice matches the terms and conditions established in the main agreement.
In this sense, we consider it essential that you have the essential details of your investment to make informed decisions with full knowledge of the associated benefits and services.

Within this document, you will find relevant information on crucial aspects of your investment, including:

Agreed delivery dates.
Specifications related to urbanization, if applicable.
List of services and amenities available for your enjoyment.
Other points of interest that we consider relevant for your knowledge.

Our primary intention is to ensure your confidence in our investment and construction process, and for this, we are committed to complying with the most demanding quality standards. Through this annex, we want you to have access to detailed and clear information that allows you to visualize the value of your investment and the benefits you will receive as a customer.

We are at your entire disposal to clarify any doubt or provide you with additional information about the "Quality Assurance Letter". Our goal is your complete satisfaction and transparency at all times.

A deed is the writing process needed to complete the property acquisition. It takes place once the payment plan for the lot is completed and it must be formalized through a legal document, known as a deed, which is executed before a notary public. This process begins with the payment of the commercial appraisal, followed by the signing of the deed. Finally, the deed is registered in the Public Registry, and a printed copy of the signed deed, called a testimonial, is issued and delivered. The testimonial serves as an official record of the transaction.

The Closing Costs in Mexico consist of various fees and expense. These costs are always the responsibility of the buyer.

A deed quote is integrated by taxes and fees such as the following:

• Certificado de Libertad de gravamen: This is a document in which the Public Property Registry certifies the existence or non-existence of liens, restrictions, and/or any annotations on the property.
• Aviso preventivo: Provisional annotation made at the start of a deed process before a public notary. Its purpose is to prevent the registration of any other action.
• Aviso definitivo: This is a notice by which the notary informs the Public Registry that a specific legal action is being processed.
• Patente de calificación: Fee to record the deed in the public registry, containing information about the new owner and the property.
• Patente de inscripción: Fee to validate the deed in the public registry.
• Cuantía: This title is paid when a price or economic amount is established in a public deed. It´s value is assigned depending on the total sale price.
• Avalúo comercial: (Property Valuation) Is an estimation of the property value where the physical characteristics, functionality, and market value among others are taken into account.
• ISAI (Impuesto sobre la adquisición de bienes inmuebles) Is the property acquisition tax, a municipality contribution that is calculated with the highest value between the purchase price, cadastral value, and the property valuation.
• Property appraisal tax (Art. 217 SAT): Tax applied on the profit obtained, if any. It’s generated if the appraisal value is greater than 10% of the price you paid for it, then you will be asked the 20% tax on the difference between the two amounts.
• Honorarios: (Notary Public) Payment to the notary for their work.

Mexican citizens are able to buy properties anywhere within the country, but foreigners buying properties within 50 km of the coast or 100 km from a border will have to purchase through a trust with a Mexican bank known as a fiduciary.

In order to schedule an appointment in Mexico City or Monterrey, it is important to contact an executive to check the available dates. 

You can call or message the following numbers:
+52 9992 169 814
+52 9992 923 074

Or email: escrituracion@lopezrosa.com

The Federal Taxpayer Registry (RFC) is essential for reporting and registering income with Mexico's Tax Administration Service (SAT).

Even if you're a foreigner, Mexican tax laws require anyone earning income within the country to register, regardless of nationality. This registration ensures that taxes are properly paid in compliance with the law.

If you need help processing your RFC, we recommend seeking advice from your trusted accountant.

To make a reservation, you can use the following options:

 
Cellphone: 999 354 3335

WhatsApp: wa.link/a3j5od

Website: https://playaviva.mx/

Congratulations!

You’ve successfully completed your investment in COIN Apartments

After making your final payment, it’s important to contact your collections executive to request:

• Your account statement showing a zero balance.

• Your debt-free certificate.

We’re here to support you every step of the way. Thank you for trusting us!

As stated in Declaration V of your contract, the formal incorporation into the trust will take place no later than June 30, 2028, provided that your investment has been fully settled